On this page
Who we are
This site is run by the National Tenants Union of Ghana (NATUG). When this policy says “we”, “us” or “the union”, it means NATUG.
We are responsible for the personal information you give us through this site, as a data controller under the Data Protection Act, 2012 (Act 843).
What we collect
We only collect what you choose to give us, through these forms:
- Joining the union: your name, age, gender, occupation, a short note about yourself, phone and WhatsApp numbers, email, the languages you speak, where you live, the kind of home you live in and how many people live there.
- Your tenancy, if you're renting: your rent, how long you've lived there, the rent advance you paid, whether you have a written agreement and any problems with your landlord.
- Paying dues or donating: your name, the amount, the payment method and, for Mobile Money, your number and network. Card numbers are handled by our payment provider and never reach us in full.
- Contacting us: your name, contact details and your message.
The site also keeps a small record of the language you choose, so it opens in that language next time. See “Cookies” below.
Why we use it
- To set up your membership and have your regional coordinator welcome you.
- To connect you with the tenants' association near you.
- To give you advice, mediation or legal aid when you ask for it.
- To record your dues and donations, and send you receipts.
- To reply to your messages.
- To understand renting across Ghana, for example average rents or how common large advances are by region, so we can campaign for fairer laws. We only ever publish these as totals that can't identify anyone.
We use your information because you agreed to it when you joined or contacted us, because we need it to give you the membership or help you asked for, or because the law requires us to keep it, as with payment records.
Who sees it
We never sell your information, and we never share it for advertising.
Inside the union, people only see what they need for their role. Your regional coordinator sees the members in their region; only a small number of national staff see everything.
Outside the union, we only share it with:
- Our payment provider, to process your dues or donation.
- The companies that host this site and send our emails, who may only use it to provide that service to us.
- A lawyer handling your case, and only with your permission.
- The authorities, when the law requires us to.
How long we keep it
We keep your membership details for as long as you're a member, and for two years after you leave in case you rejoin or need help with an old dispute.
Payment records are kept for as long as Ghanaian law requires for financial records. Messages are kept for two years.
Keeping it safe
Your information is stored on secure servers and sent over encrypted connections. Only signed-in union staff can see it, and what they can see depends on their role.
No system is perfectly safe. If something ever goes wrong in a way that puts your information at risk, we'll tell you and the Data Protection Commission.
Your rights
Under the Data Protection Act, you can:
- Ask for a copy of the information we hold about you.
- Ask us to correct anything that's wrong.
- Ask us to delete your information, unless the law requires us to keep it.
- Stop our messages to you at any time.
- Withdraw your permission for us to use your information.
To do any of these, contact us using the details below. If you're unhappy with how we've handled your information, you can complain to the Data Protection Commission of Ghana.
Cookies
The site saves one small cookie, NEXT_LOCALE, to remember which language you chose. It contains nothing about who you are.
We don't use advertising cookies, and we don't track you across other websites.
Young people
You need to be 16 or older to join the union through this site. If you're younger and need help with a tenancy, please ask a parent or guardian to contact us.
Changes to this policy
If we change this policy, we'll update the date at the top of this page. If the change is important, we'll also tell members directly.
Contact us
Questions about your information? Email info@example.com, call +233 00 000 0000, or write to us at Head office address to be added, Accra.
Questions about this page?
We're happy to explain anything here in plain words.